A fresh new Look Girls - Everything a girl needs - for the kids - for him ...and most importantly for her
About Us Our Customer Focus.
At LooKGirls.co.uk we are a group of highly motivated individuals who thrive aiming high and achieving high too. We can't do what we do without you guys so we put together a strategy for ensuring that our service outperforms other on-line jewellery stores and exceeds your expectations.
We started trading in mid 2011 and have already made many of you very happy indeed, see our testimonials page. If you have not yet enjoyed what we do then please have a look at some of the key things that we do that make us standout from the other on-line store.
1.0 We only select our product by 'hand-picking' them, that's picking them up wearing them, examining them and if they don't pass the 'do we want this test' then we simply put it down and walk away. This approach ensures that you purchase has already pass our quality test and is already 'fit for purchase'
2.0 We take our own photo's 'in-house' of every single piece of jewellery that means that you are seeing the exact product you are purchasing, a real unedited photo. And as we all know taking photo's of jewellery close-up in order to capture the beauty and sparkle that the human eye sees is very difficult. So when your purchase arrives, you can always expect it to look better in real life than the photo can convey. Many on-line stores use product images of similar product or ones that have been heavily edited, not us... never!
2.1 We use Quality Assurance procedures to ensure that, every part of the process from our selection of a luxury item to your enjoyment on receipt, is completed to the highest standard each time, every time.
2.2 Our commitment to open, honest and transparent dialog and best practice approach to our customers and the service we provide, is based on building trust through outperforming other on-line retailers.
3.0 We only put items in our on-line store that are in stock, so you will never be disappointed, and that's a promise.
4.0 We understand that once you have bought something on-line you 'want it now!' we all do, so you can rest assured that you will receive your purchase/s the next working day in the main or the following working day in the minority (worst case scenario). See our delivery information
6.0 We have been witness, through our respective employments, to the massive profits being made by companies on luxury items and we don't like to see people wasting their 'hard earned money' that's why we promise that our products are value for money, guaranteed!
7.0 The price displayed is what you pay with the addition of (normally) £1.55 for postage and packaging, we don't stick VAT on top as well as many retailers do. Remember that our post is first class and 'signed-for' again that's value for money.
8.0 If for any reason we have not achieved our strategy objectives above then we would consider this to be unforgivable and provide a refund as defined in our terms and conditions
If you like what we stand for, please don't be afraid to become one of our friends on facebook, see the 'be Friends of http://www.LooKGirls.co.uk' Link on the bottom of our pages.
Should you have any feedback whatsoever please feel that you can e-mail it to us at firstname.lastname@example.org or write to:
LooKGirls, Accounts Department, Hedgerow Close, Sutton-in-Ashfield, NG17 1JY. See Contact Us
You can always telephone us on +44 (0)7966 496 682 about anything at all, we are here to help.
We will endeavour to reply to your questions within one working day and immediately over the phone.